Privacy Policy

1 Overview

snottalk.com ("we," "us," "our") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you use our platform at snottalk.com (the "Platform").

By using the Platform, you consent to the data practices described in this Privacy Policy. If you do not agree, please do not use the Platform.

2 Information We Collect

2.1 Information you provide directly:

2.2 Information collected automatically:

• IP address and general location
• Browser type and version
• Pages visited and time spent on the Platform
• Referring website
• Device type and operating system
• Profile view counts (visible to professionals)

2.3 Information from third parties:

• Payment processors (transaction status only)
• Analytics services (aggregated, anonymized data)

3 How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Display your profile to other users based on your contact preferences
• Facilitate connections between professionals, companies, and service seekers
• Send verification codes and account-related emails
• Send service updates, security alerts, and support messages
• Improve and personalize the Platform experience
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations
• Enforce our Terms of Service

4 Information Sharing & Disclosure

We share your information only in the following limited circumstances:

With other Users: Your profile information is visible to other registered users based on your contact preference settings. You control what contact details (phone, email) are publicly shown.

With service providers: We may share information with trusted third-party vendors who assist us in operating the Platform (hosting, email delivery, payment processing, analytics). These providers are contractually bound to protect your data.

For legal reasons: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of snottalk.com, our users, or the public.

Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.

5 Contact Preferences & Profile Visibility

snottalk.com gives professionals full control over their contact information visibility. When you register as a Professional, you choose how other users can contact you:

• Message via snottalk only — your phone and email are never shown publicly
• Show phone number — your phone number is visible to registered users
• Show email address — your email is visible to registered users
• Show phone and email — both are visible
• All methods — phone, email, and messaging are all available

You can change your contact preferences at any time from your profile settings. Changes take effect immediately.

6 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to:

• Keep you logged in to your account (session cookies)
• Remember your preferences
• Analyze Platform usage and improve performance
• Detect and prevent fraud

You can control cookies through your browser settings. Disabling cookies may affect some Platform functionality, including staying logged in.

7 Data Security

We implement industry-standard security measures to protect your information, including:

• Password hashing using bcrypt — we never store plain-text passwords
• SSL/TLS encryption for all data transmitted to and from the Platform
• Prepared SQL statements to prevent SQL injection
• Regular security audits and updates
• Access controls limiting who can access user data internally

If you suspect unauthorized access to your account, contact us immediately at security@snottalk.com.

8 Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. Specifically:

• Account data — retained until you delete your account, plus 30 days for recovery purposes
• Messages — retained for 2 years or until you delete them
• Transaction records — retained for 7 years as required by law
• Log data — retained for 90 days

After these periods, your data is permanently deleted or anonymized.

9 Your Rights

You have the following rights regarding your personal information:

• Access — request a copy of the personal data we hold about you
• Correction — update or correct inaccurate information via your profile settings
• Deletion — request deletion of your account and personal data
• Portability — request your data in a portable format
• Objection — object to certain processing of your data
• Withdraw consent — withdraw consent where processing is based on consent

To exercise these rights, contact us at privacy@snottalk.com. We will respond within 30 days.

10 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know — the categories and specific pieces of personal information we collect
• Right to Delete — request deletion of your personal information
• Right to Opt-Out — opt out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination — we will not discriminate against you for exercising your rights
• Right to Correct — correct inaccurate personal information
• Right to Limit Use — limit the use of sensitive personal information

11 Children's Privacy

If you believe a child under 18 has provided us with personal information, please contact us at privacy@snottalk.com immediately.

12 Third-Party Links & Services

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.

Third-party services we use may include:

• Payment processors (Stripe or similar)
• Email delivery services
• Web analytics services

Each of these services has their own privacy policy governing how they handle your data.

13 Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Sending an email to your registered email address
• Displaying a prominent notice on the Platform
• Updating the "Last updated" date at the top of this page

Your continued use of the Platform after changes constitutes acceptance of the updated Privacy Policy.

14 Contact Us

For privacy-related questions, requests, or concerns, please contact us:

We aim to respond to all privacy-related inquiries within 30 business days.